Shipping & returns
Two kinds of thing leave here. Prints are made when you order them, so the first few days are production rather than transit. Everything else is dispatched by the brand that makes it, on the window stated on its own product page. The short answers are below; the full policies are inside each one.
Delivery
We ship within the United States only. Every print is made to order: production takes 2 to 4 business days, then delivery takes a further 3 to 7 business days. Several prints in one order travel together in the same tube.
Lighting, textiles, rugs, objects and furniture are dispatched by the brand that makes them rather than from a warehouse of ours, so their timing is on their own product page and not a single number here. An order containing both a print and a sourced piece arrives in more than one delivery, and each one is tracked separately.
Rates and the full shipping policy
We ship within the United States only. Standard shipping is $8 and Express is $15. Both are calculated at checkout before you pay, and nothing is added after that point. Prints are made to order: production takes 2 to 4 business days, then delivery takes a further 3 to 7 business days, tracked. Prints ship rolled in a rigid tube, unframed; several prints in one order travel in the same tube.
Tracking
Every order is tracked. You will get a confirmation email when the order is placed and a second one with the tracking number when it ships — that second email is the one that means it is actually moving. An order that leaves in more than one delivery gets one of those emails per parcel.
If tracking has not moved
Tracking often shows nothing for the first day or two after the label is created. If it has not updated four business days after you got the shipping email, contact us and we will chase the carrier, or replace the item, whichever is faster.
Returns
Prints are final sale. Damaged, wrong or missing orders replaced or refunded in full.
The full returns policy
Prints are made to order, so we cannot accept a return or exchange on a print because you changed your mind, including the wrong size or orientation. That does not affect your legal rights and it is not a disclaimer on our own mistakes: if anything arrives damaged, defective, not what you ordered, or never arrives at all, email us within 14 days of delivery with your order number and a photograph and we will replace it or refund you in full, whichever you prefer. You will never pay return postage for our error or the carrier's. Lighting, textiles, rugs, objects and furniture each carry their own return terms, stated on the product page, and none of them is on sale yet.
Damaged or wrong items
If anything arrives damaged, defective, not what you ordered, or never arrives at all, we replace it or refund you in full — whichever you prefer. You will never pay return postage for our mistake or the carrier's.
What we need from you
Email us within 14 days of delivery with your order number and a photograph of the problem, including the packaging if it was crushed. We do not usually ask for the damaged item back.
Furniture and oversize
Larger items ship separately from prints and on their own timeline. The estimate on each product page is the one that applies.
Prints
Prints ship rolled in a rigid tube, unframed and unmounted. They are not creased, folded or flat-packed. Give a rolled print a day or two flat under something heavy before you frame it.
Sizes and paper
Contact
Email ridgenelson1234@gmail.com with your order number. One person reads it, so you are writing to whoever can actually fix the problem.
Contact page