Refund policy

Effective 4 September 2026. We will change the date at the top of this page whenever we change what it says.

All sales are final

Every print is made when you order it. Nothing sits in a warehouse waiting for a buyer, so a print that comes back cannot go back on a shelf - there is no shelf. For that reason we do not accept returns or exchanges because you changed your mind, including because you picked the wrong size, the wrong orientation, or decided it does not suit the room.

Please check before you buy. Every product page shows the exact sheet size and draws the print at the proportion you will actually receive. If you are unsure, ask us first - that is free and takes a minute.

What we will always put right

The paragraph above is about changing your mind. It is not a disclaimer on our own mistakes, and it does not affect your legal rights. We will replace or refund in full, at your choice, if:

DamagedIt arrived creased, torn, scuffed or crushed in transit.

Wrong itemWe sent a different print, or a different size, from the one you ordered.

DefectiveA printing fault: banding, a colour cast, misregistration, a mark on the sheet.

Never arrivedTracking shows it lost, or it is well past the estimate with no movement.

Not as describedIt is materially different from what this site said it would be.

You will never pay return postage for our mistake or the carrier's, and in most of these cases we will not ask for the print back at all.

How to claim

Email us within 14 days of delivery - or within 30 days of the last tracking update if it never arrived - with your order number and, for damage or a defect, a photograph. A photograph of the tube as well as the print helps enormously with a carrier claim.

We aim to answer within two business days. Approved refunds go back to the original payment method, usually within 5 to 10 business days once we have issued them; how fast it appears after that is your bank's decision, not ours.

Cancelling

If you email us before printing starts we will cancel and refund in full. Once the file is with the printer we cannot pull it back. Printing usually starts within one business day, so tell us quickly.

Chargebacks

If something is wrong, email us. We will almost certainly fix it faster than your bank will, and we would rather solve it than argue about it.